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Pix: 10 Questions and Answers About Brazil’s Instant Payment Method

On November 16th 2020, Pix, the instant payments platform developed by the Central Bank of Brazil, was launched. This new payment method allows transactions to occur in under 10 seconds, and it operates 24/7, including weekends and holidays.

As opposed to regular bank transfers – such as TEDs and DOCs, where users must inset all the required personal information manually – all that is required from Pix users to send and receive money is a registered address key.

However, many people, especially foreigners or Brazilians living abroad, aren’t familiar with this payment method. To help guide users through this process, we have listed the frequently asked question about Pix.

Read more: Pix 2022: What to Expect from Brazil’s Newest Payment Method

What institutions are offering Pix?

All financial institutions and payment institutions can offer their clients and users Pix, including fintech companies. However, institutions with over 500,000 active accounts are obligated to offer Pix.

What are the address keys – or Pix keys?

The address key is a way to identify the user’s account. There are four types of address keys that users can use:


•    Email address

•    Cellphone number

•    Random key – a set of random number, letters, and symbols

This key binds the basic information to the user’s complete account information, allowing users to send and receive money using only an address key.

 Read more: The first-year anniversary of Brazil’s instant payment method, Pix

How do users register an address key?

Users can register an address key directly with their financial institutions and payment institutions. To complete the registration, users must confirm the key’s ownership and link it to their accounts by inserting a code provided by the institution via SMS or email.

It is essential to highlight that while users are not obligated to register an address key, they highly recommend that they benefit from more agility when sending and receiving payments.

How do users send payments with Pix?

Users can send money by using the receiver’s address key, scanning a QR Code or manually inserting the receiver’s account information.

How do users receive payments with Pix?

There are two ways to receive payments with Pix: by informing the payee of your address key, or by generating a QR Code.

QR Codes can be both static and dynamic. With static QR Codes, the transaction amount doesn’t need to be included, which means payees must manually insert the payment amount; with dynamic QR Codes, however, the amount must be included.

How much does Pix cost?

Pix is  free of costs to individuals. For Legal Entities. However, the cost is much lower than the amount charged today for TED transactions.

Read more: Central Bank of Brazil announces Pix Cobrança and Pix API, the instant payment’s new functionalities

Is it possible to request a refund or cancel a transaction carried out with Pix?

As the transactions with Pix will occur in real-time, they cannot be canceled. However, it is possible to request the recipient a refund.

It is also possible to change the amount to be paid or cancel the transaction before confirming the payment. In special cases, such as fraud, the Central Bank has developed a transaction called in Portuguese, Mecanismo Especial de Devolução (MED), or Special Return Mechanism in English.

Is there a minimum or maximum amount to make a Pix?

There is no minimum limit for transactions with Pix, only at night time — the limit for digital payments between individuals, between 8 pm and 6 am, is BRL 1,000.

In general, there is also no maximum limit for transactions, however, participants can establish maximum limits in order to prevent risks. These limits may not be lower than those established for other payment methods, nor may they limit the use of Pix in regards to the characteristics and profile of the payer.

Read more: Research shows that 55.4% of Brazilians have made an online purchase with Pix

After paying or receiving a Pix, does the user receive a receipt?

Yes. After completing a transaction, a receipt is generated for both the payer and the recipient. The receipt generated to the payer should contain:

•    ID / Transaction number

•    Transaction amount

•    Date and time

•    Description of the transaction

•    Recipient information

Will Pix have more functionalities besides the typical money transfer?

Yes. Last year, the Central Bank of Brazil announced some features to be launched this year, such as automatic charges, automatic recurring payments, and contactless payments. For further details, check this post about Pix’s new functionalities predicted to 2022.


Do you have any thoughts or questions about Pix? Let us know in the comment section below!

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  • Kent Larsen 13 de October de 2020

    Is it possible for citizens and residents of other countries to participate in PIX? Can I, a US citizen residing in the US, use PIX to make transactions with those in Brazil?

    • Paula Martins 16 de October de 2020

      Hi Kent,

      Initially, Pix will only be available for residents in Brazil, since the payment method requires a Brazilian bank or e-wallet account.

      However, online stores outside of Brazil that sell to the country will be able to offer Pix by hiring a service provider that processes payments with Pix, such as PagBrasil.

  • Kent Larsen 16 de October de 2020

    FWIW, I was hoping to make purchases FROM merchants in Brazil.

  • Miguel S Jr 19 de November de 2020

    In case of a theft. Suppose Joe kidnaps Dane and demands PIX transfers up to the limit of her money in account. Is there any protection against this – A.K.A. (so called) instant kidnapping? Many Thanks.

  • Daniel 22 de January de 2021

    is there a way to send money from other contries, such as USA, to an brazilian bank acc?

  • Christian Davenport 31 de January de 2021

    hi im Brazilian American I was wondering 8f know how to invest in PIX? Any help would welcomed. Thank you.

  • Karina Simão Oliveira da Silva 10 de February de 2021

    Quero o dinheiro em forma de pix ou transferência pal pay

  • Vivienne 16 de February de 2021

    Do you have to have a Brazilian address and live in Brazil

  • Brad 16 de February de 2021

    Can people in the United States use Pix to send money to Brazil? If so, how?

  • Aslan La vega 22 de February de 2021

    How can i send money to pux if im a foreigner. No answers

  • Maria T Schwarz 7 de March de 2021

    E possível
    Transferir dinheiro dos Estados Unidos para o Brasil ?

  • Marcos Ernest 17 de March de 2021

    Posso enviar dinheiro do Estados Unidos, para alguém que tenta o pix md no Brasil… como varia isto? Obrigado pela atenção.

  • Patrick 1 de April de 2021

    How can I change the language setting from Brazilian to English

  • Lucy Elias-Simpson 13 de April de 2021

    Hi, sorry in bothering you. But can you please let me know how can I send money from UK to Brazil ? my family and friends in Recife – Brazil, most of them have PIX and they asked me to find out about PIX in how possible for me to participate in PIX from England UK ? I would like to use PIX to send money or make transaction with those in Brazil ?. could you please let me know with all details via email please. thank you. hope to hearing from you soon. your kind regards Lucy .

  • Rose Worth 15 de April de 2021

    Pagamento internacional

  • Evelyn 15 de April de 2021

    Can I creat a PIX key in Nigeria to receive money from Brazil?

  • Angela 6 de May de 2021

    I want to send money to freind in brazil he has pix account how do send to him? Do pay pal work with app?

  • paulo sergio 29 de June de 2021

    meu amigo pode usar o pix na Holanda,(países baixos) para mandar dinheiro via PIX para alguém que more no Brasil ?

  • Dave 9 de September de 2021

    Can Pix send money to PayPal account

  • Martins 15 de October de 2021

    I made pix payment and can’t find they deposit in my account

  • Toni Brezina 15 de October de 2021

    Can I, as an individual, send money to my son in law’s rental company in Brazil? I live in the US. He just told me about Pix today but I’m not sure if it’s only business to business.
    Thank you,
    Toni Brezina

  • Larry 15 de October de 2021

    Dear Paula or Sirs:
    Please tell me if a payer of money can erase or delete the receipt generated for the transaction so that a copy of the transaction is unable to be
    Thanks for your answer.

  • Bryan Veregin 18 de November de 2021

    Good Day
    Will , I be able to send USA dollars from my USA bank to a Brasilian Pix account?

  • Suely 13 de December de 2021

    I need to receive money from my daughter in Canada to my banking account in Brasil where I can use the pix tool. My daughter’s bank is a popular one and does not allow money transfer. Which is the best way to transfer money from Canada to Brazil? Thank you for your help.

  • Nuriza Zholdoshbekova 23 de December de 2021

    Hello. We are online gaming operator company looking for a PSP in Brazil. May I ask will be PIX available for such industry?

    • Paula Martins 5 de January de 2022

      Hello Nuriza,

      Yes – with PagBrasil, digital businesses selling to Brazil can offer a wide set of local payment methods, including Pix.

      Please reach out to us through the following link and one of our account managers will get in touch within 24 hours:

  • Kalinka Caldas Premawardhana 27 de December de 2021

    I am trying to send money to Brazil, but as I go to register there are only two options, business or already a pix user.

  • Monica Colodeti 16 de February de 2022

    Sou brasileira, mas moro na Turquia….. quero fazer pagamentos e receber pagamentos, como abro uma conta no Pix?

  • paul w adams 3 de March de 2022

    Can I send money using PIX from USA to Belo Horizonte Brasil

  • Sérgio 4 de March de 2022

    Can a foreigner can get PIX?

  • Luis Viegas 1 de April de 2022

    Boa Tarde
    Gostaria de saber se consigo liquidar um boleto do IPTU, aqui de Portugal.
    Luis Viegas

  • Angie 5 de April de 2022

    I will love to patispate in any of your conversative surveys

  • Valmiro 19 de April de 2022

    Como devo proceder para enviar um PIX dos EUA para o Brasil?

  • fatou dieng 23 de May de 2022

    Hi there,
    Thank you for your post. Can you elaborate on the need to have multiple aliases for one account for individuals (5) and companies up to 20?

  • Kilamba cardoso 5 de June de 2022

    I like this app

  • AlaO Adewale 14 de June de 2022


  • Idowu 22 de June de 2022

    I like it

  • Marina 25 de June de 2022

    Hi! Please tell me if I m russian citizen can I join to PIX ?

  • Daddy Really 28 de June de 2022

    I love this app

  • EDGAR DAVID SMITH AZOCAR 1 de July de 2022

    Please reply my message on binance

  • Joana Alexandra dos Santos Costa 11 de July de 2022

    Orientação de pais pagamento totalidade

  • Patricia 16 de July de 2022

    Can pix be used with my US bank? If so,, how do you do it?

  • rmbpejuang 22 de July de 2022

    1 how do i register pagbrasil ?in where and how
    2 can i register online or download the app and register myself