Nearly 10 days after the charge known as despacho postal was put in place by the Brazilian national postal service, Correios, there are still many doubts and misinformation everywhere. In order to shed some light on this matter both for merchants struggling with increased complaints from their consumers, and buyers who were caught by surprise when the charge started being applied to their international purchases on August 27th, we took it upon ourselves to reach out to Correios representatives and gather some answers.
First and foremost, it is important to highlight that despacho postal is not another import tax or shipping fee. Even though the most common headline in the past few days was “the end of free shipping”, Correios has remarked that the charge is a handling fee, meaning they are charging for a service they provide, which other couriers such as DLH and Fedex do as well. Additionally, the despacho postal has already been applied to all parcels that are charged import duties since 2014 and, according to Correios, it was extended to all parcels due to the increased number of international parcels arriving in Brazil on a daily basis.
Below, we have prepared a list of Q&A based on our talk with Correios representatives. Check it out:
1. Is it true that parcels originated from China with tracking codes starting in CP, LZ, EA, and LX are being released without the charge of despacho postal?
These codes are associated with the shipping modality known as EMS (with ePacket being the most popular service). Correios’ official position is that all parcels arriving under this modality are subject to the charge. However, our contact highlighted that due to the priority nature this type of parcel receives, it is possible that they could be released without the charge, at least for now.
We have dug deeper into this as we noticed a lot of buzz on Facebook groups, such as this Shopify group, and on Twitter, particularly on the Muambator profile, the popular parcel tracking system for Brazilians purchasing from abroad. According to a Muambator post, dated September 3rd, the information regarding ePacket/EMS parcels being released without charge was verified on their systems. Additionally, it seems that other EMS parcels coming from different countries are not being charged either. Under the hashtag #naoehsopelos15, we can find the testimonies of many users who had their parcels released without the charge.
Furthermore, on the Facebook group mentioned above, it was noted that, according to an international agreement signed by several postal services around the world, EMS parcels need to be released within 24 hours after being received by the countries’ custom. As users are given 30 days to pay the despacho postal, it seems to make sense that these parcels are not being charged. Merchants on the group mention that, in their experience, all parcels sent under this modality have not been charged, unlike those sent as Pequena Encomenda Registrada. Therefore, their recommendation is to choose EMS shipping service providers, such as ePacket, to avoid despacho postal, regardless of Correios official position about the charge.
2. Are recipients notified of the charge so that they can pay it?
No notification is sent to recipients by Correios (except in the case listed under question 11). The merchants need to send the tracking code to the buyers so that they can check the status by tracking their parcels online.
3. Is there any step by step guide on how to pay the despacho postal?
The information is available in video and text formats.
4. When does the delivery time of 40 days given by Correios start?
The delivery time starts after the payment of despacho postal is confirmed. Therefore, it is not 40 days from the date of shipment nor from the arrival of the parcel in Brazil.
5. Can senders pre-pay the despacho postal?
Correios’ first priority is to universalize the charge. However, our contact noted they are studying options that could make the pre-payment possible. Once we hear more on this, the answer will be updated.
6. Is it possible to bulk pay for several parcels?
Correios are studying this option. At the moment, however, the payment has to be done individually for each tracking number.
7. What are the criteria determining which parcels are charged the despacho postal after August 27th?
Every parcel inspected by Correios on behalf of Brazilian customs from August 27th onwards is subject to the charge, regardless of the shipping or arrival date.
8. Can payment be done in person in one of Correios agency?
No, the payment can only be done online. Users can pay with credit card, with instant payment confirmation, or with boleto bancário, which can take up to three days to be confirmed.
9. Is it possible to change the payment method after choosing one (for instance, after generating a boleto bancário, can users pay with credit card)?
No, at the moment, this change is not possible as in the past it has generated discrepancies in the Correios system. For instance, buyers would generate a boleto, pay with credit card and later pay the boleto as well. Correios would then have duplicated payments and would need to deal with refunds. To avoid this problem, users cannot go back and change their choice of payment method.
10. Will users registered with ID Correios be notified by email when they have a parcel with pending payment of despacho postal?
At the moment, the despacho postal can only be checked by tracking the parcel. Correios recommend users to access this area using their CPF in order to avoid any problems logging in.
11. Many parcels arrive in Brazil in the modality known as Pequena Encomenda Simples. These parcels do not have a tracking number. Are they subject to despacho postal?
As Correios stated in their initial communication, Pequenas Encomendas Simples are subject to the charge of despacho postal. Initially, the person receiving this type of parcel will be notified via SMS or ordinary letter. Correios is working on a different alternative that would allow users to track the parcel once it arrives in Brazil. However, our contact did not have full details of the operational side. We will make sure to extend this answer once we have more detailed information.
We hope this helps clear merchants and consumers doubts about the despacho postal. If you have more questions, contact the Correios support channels.
I am a merchant struggling with my consumers to receive their packages.
I have a question about paying despacho postal, since you have to pay the amount online would it be able to accept a USD credit card?
Also this article says merchants should ship through EMS (ePacket) to avoid this charge is this a proven solution?
Thank you for your time in reviewing my question, and look forward to your response.
Hi Alexis. In theory, a USD credit card would work, but we have no official word from Correios about this. Depending on the antifraud system they are using, the transaction could be flagged and the payment wouldn’t go through. Regarding the shipping method, you can read more here. It’s not 100% guaranteed, but sources mention they are not being charged as of yet. However, Correios official position is that all parcels are subject to the charge. Best regards, Bianca.
What happens if you send a present? Does the “despacho postal” fee also apply? In my case I sent a Christmas present, which was then returned as the receiver did not pay the fee on time (they give 30 days). I had not mentioned to the receiver about the present and according to the correios he should have checked himself as they do not contact the receiver to inform about the parcel… According to the correios site the parcel has been returned but I still have not received anything and we are in March!
Hi Karina. Unfortunately, even for presents sent from abroad, Correios are charging this fee. I don’t know exactly how it works when they return a parcel, however, if the tracking says it has been returned, perhaps you should contact your local postal service about it. Good luck!
> Correios has remarked that the charge is a handling fee, meaning they are charging for a service they provide, which other couriers such as DLH and Fedex do as well
Is this really true though? The sender of the parcel has already paid for shipping which normally covers delivery in country of destination. Why is Correios charging recipients of packages again?
Hi Garson. Because of the high number of parcel Correios handles on a daily basis, they started charging this fee. Please note that Correios has to process and inspect each parcel on behalf of the Brazilian customs and regular shipping fees don’t account for that, which is why they have implemented this charge.
Ola ! Como puedo pagar por mi paquete que esta a Sao Paulo ?
Gracias por contacter nos par email.
Muchas gracias !
Como faço pra pagar
Não lembro do meu login, senha, usuário…. Fiz o cadastro, mas não lembro. Meu CPF é cadastrado, só que não consigo acesso para efetuar o pagamento do despacho postal. Já informei isso diversas vezes !
I sent a small parcel from Switzerland to Basil.
the package was at customs for more than a month.
With difficulty I found out that they were waiting for the payment of a “Despacho Postal” of BRL 15.00.
An import fee of BRL 795.57 is also required.
The value of the goods is CHF 145.00 (Shirts,Shorts,Chocolat,sun-protection-creme)
Is such a high import fee normal?
Where I can find the way to pay? This website is really ridiculously difficult! Always gives me error!
Preciso pagar um continues de 15 reaispra caixa ser liberada mais nao to consegusegundo
Enviei uma caixa da Suíça para o brasil mais tenho que pagar uma taxa de 15 reais ,como faço para pagar?